Know your audience
Posted: Sun Dec 22, 2024 9:22 am
First of all, you need to know the profile of each customer served by your brand, that is, what their desires, doubts and particularities are. This is the first step towards quality service. Your brand's customer must feel that they are being listened to, so that their problem or demand is solved in a practical and assertive way. Avoid generic and script-based services. Remember that service is also part of the relationship with the customer and, by meeting the customer's needs at this time, the chances of loyalty increase exponentially. To do this, your company can conduct surveys, which will serve as input for identifying your target audience and your brand's persona. Both are essential information in the brand's marketing strategy. Through this, your business will be able to plan more assertively how to attract more customers, providing greater scalability for the brand.
Serve on different channels
You've probably heard the phrase: be where the customer is. And this applies to customer service as well. With a more comprehensive brand presence, customers don't need to look for a way to contact them russian phone numbers on search channels. All it takes is a few clicks on the mouse or on the phone to find your brand. This is one of the reasons why omnichannel is increasingly present within brands. Distributed across different platforms and channels, but maintaining their image and tone of voice, brands make life easier for their consumers.
"
Be quick!
No one likes to wait, especially when it comes to customer service. Therefore, pay attention to the time spent resolving customer demands for your brand. According to a survey conducted by ZenDesk, there is a strong correlation between the time it takes to receive customer service and the respective satisfaction rate. The goal, therefore, should always be to reduce this average time as much as possible. To do this, count on a team that can meet the demand received and with the necessary equipment to optimize service.
Features such as IP PABX streamline customer support by offering a range of utilities such as URA , which is a virtual attendant capable of providing automated telephone menus, distributing calls by departments, with sub-levels, and service hours and distributed extensions, which can be accessed from anywhere in the world and from any device connected to the internet.
These were some tips from ligue.me so that your company can offer quality customer service. If you would like to know more about the features offered by our Virtual PBX and VoIP plans, click here or send a message to one of our specialists!
Serve on different channels
You've probably heard the phrase: be where the customer is. And this applies to customer service as well. With a more comprehensive brand presence, customers don't need to look for a way to contact them russian phone numbers on search channels. All it takes is a few clicks on the mouse or on the phone to find your brand. This is one of the reasons why omnichannel is increasingly present within brands. Distributed across different platforms and channels, but maintaining their image and tone of voice, brands make life easier for their consumers.
"Be quick!
No one likes to wait, especially when it comes to customer service. Therefore, pay attention to the time spent resolving customer demands for your brand. According to a survey conducted by ZenDesk, there is a strong correlation between the time it takes to receive customer service and the respective satisfaction rate. The goal, therefore, should always be to reduce this average time as much as possible. To do this, count on a team that can meet the demand received and with the necessary equipment to optimize service.
Features such as IP PABX streamline customer support by offering a range of utilities such as URA , which is a virtual attendant capable of providing automated telephone menus, distributing calls by departments, with sub-levels, and service hours and distributed extensions, which can be accessed from anywhere in the world and from any device connected to the internet.
These were some tips from ligue.me so that your company can offer quality customer service. If you would like to know more about the features offered by our Virtual PBX and VoIP plans, click here or send a message to one of our specialists!