We always say here: the best way to find out what people think of your company is by asking consumers .
Invest in multichannel service
Are you planning to increase your customer base and improve customer russian whatsapp number satisfaction? If your answer is “yes”, multichannel customer service is the best solution.
The first advantage we highlight is grouping several social networks in a single place.
Messages received via Instagram, Facebook, WhatsApp, Webchat, Telegram, Reclame Aqui, SMS, and Google My Business will be available to you.
The more channels you use, the wider your audience will be, and thus your base will grow.
In this quick Back Friday guide, we recommend that you optimize repetitive actions such as: sending frequently asked questions, running campaigns via WhatsApp, responding to customers 24 hours a day via chatbot, and classifying orders by category.
These are some of the possibilities you will have with Digisac .
Honesty and transparency are connected and will help you not only during Black Friday, but throughout your contact with customers.
The first point is to make it clear on your website or during interaction with the customer what the discounts will be, the average delivery time, and if your system experiences instability, show how long it will take for the problem to be resolved.
Don't forget to share which categories will have price changes and which will not.
Extra information: do not make misleading promotions and observe the actions taken by the competition to establish competitive prices.
Encourage cross-selling
Consider what solutions can complement the product or service the customer already uses.
Since cross-selling is indicated to increase the amount a customer invests and also offer a personalized solution based on purchasing habits.