The response option to requests from the site depends on the source of the request:
Purchase Request
It is necessary to try to process such requests during the day and provide feedback. By contacting customers quickly, the company reduces the likelihood of refusal to purchase. It is optimal if a call to a potential buyer is received within one hour after placing an order. When answering questions that concern the client, you need to be honest. You cannot be excessively persistent in imposing additional products that the person refuses.
Request a call back
When installing buttons advertising database for such an order, developers place information about the time period during which a call from the company manager should be expected (usually 20–30 seconds). It is imperative to keep such promises. It is very bad when a visitor, having filled out an application on the site for a quick response, is forced to wait for hours for a call.
Request a call back
This moment demonstrates to potential clients the degree of responsibility of the company for its obligations. If your technical capabilities do not allow you to quickly process requests for a call back, you should not indicate the manager's response time, but still try to contact users who left requests on the site as quickly as possible.
Filling out the registration form on the website
Get clients from the site every month
In a guaranteed volume
Read more
There is no need to immediately pounce on a new user with the entire sales department. It is better to pause for a few days, waiting for the client to make his own choice. If he is not active, after some time you need to call him and offer help in finding what he needs.
In a telephone conversation, you can gently and briefly advertise the company's product and introduce the client to your offers. Further success is determined by the skill of the sales manager and the level of needs of the potential buyer.
Filling out the lead form
In these situations, you need to call back as quickly as possible to explain how the visitor can get what was promised in the application form on the site (access to the demo version of the application, free consultation, samples, etc.). You should not immediately start actively selling your product until the user has tested what you offered him.
Using the online calculator form
When calling such a visitor back, you need to provide a price estimate for the product they were interested in. After that, you should introduce the potential client to the terms of purchase, guarantees, and answer any questions that concern them. You should not call the user back until you are ready to name the cost. Otherwise, the answers will look like evasion of specifics, and the client will waste their time. Uninformative calls lead to a significant increase in the bounce rate.
Answer to the question in the application form from the website
Based on this reaction of the site user, a commercial proposal should be developed, which will be voiced to the potential buyer. At the same time, remember: you should not impose the company's product.