Non-Financial Key Performance Indicators

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In addition to Financial KPIs, there are also Non-Financial KPIs which are KPIs that do not directly affect a company's finances. Some examples of Non-Financial KPIs are:

Manpower Turnover​
Customer Satisfaction Metrics
Repeat Customer to New Customer Ratio
Market Share​
Factors to Consider in Creating KPIs
KPI or Key Performance Indicator will not be useful if it is not accompanied by follow-up on the KPI that has been created. In the process, a company is indeed able to create KPIs that have been adjusted to the company. However, in general, KPIs must be created based on several points that are often applied in various industries, these points are SMART ( Specific, Measurable, Attainable, Relevant, Time-bond ).

These points are very important for determining a specific list of philippines cell phone numbers goal which will be explained in more depth as follows:

Specific . The company must determine its company goals specifically and easily understood by other members.
Measurable . The company must be able to measure the achievement of these goals.
Attainable. The company must ensure that its goals can be achieved in a reasonable manner.
Relevant. The company must ensure that the objectives are appropriate or relevant to the company.
Time-bond. The company must also determine the time period in achieving the goal.
Implementation of Key Performance Indicators (KPI)
In its implementation, there is an important method to be able to apply KPI appropriately in order to achieve the company's goals. This method will combine the SMART criteria explained above. The method in question is as follows:

Specific : goals or results must be made clear and specific, so that the goal does not spread to other things that are not in accordance with expectations. When able to achieve goals or results specifically, it will be easier to know when to achieve the goal.
Measurable : the goal must be measurable in terms of quality and quantity. This can be conditioned to the standard performance or expectations of a company.
Attainable: the goal must be achievable and formulated as a challenge, so that it will inspire the company more in achieving its goals.
Relevant: In addition to being achievable, company goals must also be realistic and results-oriented.
Time-bound: every goal or result must have a time limit for when to achieve the goal or result. The fact that the goal is something that requires a time limit will create ease in assessing an improvement in the next goal or result.
Conclusion
After some explanations above, we can conclude that in general there are two types of KPI (Key Performance Indicator), namely Financial KPI and Non-Financial KPI. In addition to being used to determine the level of company development in the company's activity targets, KPI is also often used as a financial comparison tool and company performance against other businesses or business competitors.