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The best customer service organizations are increasingly using AI as a competitive differentiator, especially in the face of economic uncertainty and rising costs.
Cost savings are just one of the mexico phone number lookup benefits of AI in customer service. A recent Gartner report, 3 Ways AI Benefits Customer Service Organizations *, explains how customer service organizations can use AI to go beyond cost reduction and add value. For example, AI’s predictive insights could be used to recommend the next best action (NBA) to a support agent.
The report outlines use cases for customer service, IT and technical leaders who are considering adopting AI to improve customer experience and increase customer lifetime value (CLV).
In the report you will find this information:
Analysis of three common applications of AI for customer service
Customer service AI use cases that enable organizations to move from reducing costs to generating value
Recommendations for customer service, IT and technical leaders who want to use AI to improve customer service and self-service
* Gartner, 3 Ways AI Benefits Customer Service Organizations, Bern Elliot and Emily Potosky, November 3, 2021.