Ensure your bot platform allows you to
Posted: Tue May 20, 2025 10:08 am
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Goal: Provide high-value, relevant content; establish thought leadership.
Segment: Inactive_60_Days (No interaction with bot/channel for 2 months)
Broadcast Type: Bot private message (often a short sequence).
Message 1: "Just checking in, [User Name]! We haven't seen you around lately. We've added some exciting new [features/content] that we think you'll find valuable. Would you like a quick overview?" (Buttons: Yes, tell me more! / No, thanks).
Goal: Rekindle interest, identify if they're still engaged.
Segment: Customer_Support_Follow_up (Resolved a support ticket via bot/group)
Broadcast Type: Bot private message.
Message: "Hi [User Name], following up on your recent vietnam telegram mobile phone number list inquiry about [specific issue]. We've just released a quick guide that explains [solution]. Hope it helps! [Link to guide/FAQ]"
Goal: Proactive customer service, increase satisfaction, reduce repeat inquiries.
Phase 4: Technical Execution & Automation
The ability to deliver segmented broadcasts efficiently relies on your chosen platform.
Bot Platform Capabilities:
Create and manage custom tags and fields for users.
Build dynamic segments based on these tags and activity.
Schedule broadcasts to specific segments.
Implement conditional logic (e.g., if a user has tag A but not tag B, send message C).
CRM/Marketing Automation Integration:
Push Telegram segment data to your CRM/MAP. This allows for cross-channel segmentation and ensures consistency in your marketing efforts.
Trigger external campaigns (email, SMS) based on Telegram-derived segments.
Frequency Management:
Goal: Provide high-value, relevant content; establish thought leadership.
Segment: Inactive_60_Days (No interaction with bot/channel for 2 months)
Broadcast Type: Bot private message (often a short sequence).
Message 1: "Just checking in, [User Name]! We haven't seen you around lately. We've added some exciting new [features/content] that we think you'll find valuable. Would you like a quick overview?" (Buttons: Yes, tell me more! / No, thanks).
Goal: Rekindle interest, identify if they're still engaged.
Segment: Customer_Support_Follow_up (Resolved a support ticket via bot/group)
Broadcast Type: Bot private message.
Message: "Hi [User Name], following up on your recent vietnam telegram mobile phone number list inquiry about [specific issue]. We've just released a quick guide that explains [solution]. Hope it helps! [Link to guide/FAQ]"
Goal: Proactive customer service, increase satisfaction, reduce repeat inquiries.
Phase 4: Technical Execution & Automation
The ability to deliver segmented broadcasts efficiently relies on your chosen platform.
Bot Platform Capabilities:
Create and manage custom tags and fields for users.
Build dynamic segments based on these tags and activity.
Schedule broadcasts to specific segments.
Implement conditional logic (e.g., if a user has tag A but not tag B, send message C).
CRM/Marketing Automation Integration:
Push Telegram segment data to your CRM/MAP. This allows for cross-channel segmentation and ensures consistency in your marketing efforts.
Trigger external campaigns (email, SMS) based on Telegram-derived segments.
Frequency Management: