CRM Integration: If your bot pushes data to a CRM, you can use the CRM's segmentation capabilities to identify leads who originated from Telegram but haven't progressed (e.g., lead_source:telegram AND status:no_activity_60_days).
Telegram Native Stats (Limited): While not granular for individual users, channel/group stats might show a general decline in overall activity, prompting you to look deeper.
Third-Party Group Analytics (e.g., Combot): Can help identify inactive members in your groups.
Phase 2: Understanding Why They Went Cold (Data-Driven Insights)
Before you re-engage, try to infer why they became inactive. Their previous, albeit limited, activity is your clue.
Analyze Past Interactions:
Bot Flow Drop-off: At what stage did they abandon switzerland telegram mobile phone number list a bot flow? (e.g., price inquiry, demo request, qualification questions). This suggests a specific objection or lack of clarity.
Content Consumed: What content did they view or click on before going cold? This indicates their initial interest.
Survey/Poll Responses: Did they answer any questions that revealed their needs or preferences?
Group Questions/Discussions: Did they ask a question that went unanswered, or engage in a discussion that lost steam?
Look for Common Themes:
Are many users going cold at the same stage of a bot flow? (Indicates a bottleneck in your automation).
Did a change in your content strategy coincide with a drop in channel engagement?
Are there recurring objections in your group discussions that your product/service doesn't clearly address?
No Data = Assume General Interest: If there's minimal past interaction data, assume they expressed a general interest in your niche or product and focus on broad value proposition.
Personalization and value are the cornerstones of successful re-engagement. Avoid generic "we miss you" messages.