APEX services and solutions offer simplicity, agility and control
Posted: Mon Dec 23, 2024 8:26 am
Everywhere we see that subscription-based “As a Service” models are revolutionizing and replacing traditional CAPEX infrastructure investments.
Historically, customers have been challenged with over- or under-provisioning capacity, constrained by budgets, unpredictable growth and limited human resources. IT has become extremely complex, with businesses finding themselves managing disparate business systems, slowed by slow deployments and saddled with large capital outlays before they even begin to realize any value from their investment.
We are in the midst of a wave that is revolutionizing the consumer , commercial and business markets, and this wave is that of the subscription model or, better formulated, the tsunami.
Subscription-based “As-a-Service” models are a double-edged sword for many vendors how to get uk number for whatsapp as they place control exactly where it should be – with the client. Historically, projects were considered finished once the vendor received payment and signed the contract. In the subscription-based model, this is where the real work begins, as if the client doesn’t “feel” the value of their investment, they are not stuck with it and will go elsewhere at the first opportunity.
This has made the adage “The customer is king” gain even more weight, as it really is. If providers fail to deliver on their promises, the customer is not hampered or locked into long contracts and simply subscribes to another service.
This has given rise to the relatively new job title of customer success manager (CSM), whose primary goal is to ensure that the customer obtains and achieves all the goals and success they expected when they signed up for the product and continues to do so throughout the product lifecycle.
The 3 pillars on which APEX is based
Simplicity : Take advantage of technology that operates but is managed for you.
Agility : Align technology with business needs, scale quickly with greater flexibility
Control: Minimize risk and maximize resources to run your business on your terms
APEX services and solutions offer simplicity, agility and control
Current, planned APEX services will be delivered in 2 tiers encompassing As-a-Service offerings but will also include our enterprise-grade support contract coverage embodied in the Enterprise ProSupport suite of services for customers with an existing Dell Technologies infrastructure install base.
The Customer Success Manager will manage all “As-a-Service” and subscription-based offerings, in this case APEX infrastructure services.
This means that all APEX offerings managed by Dell Technologies will have an aligned Customer Success Manager. All offerings that are customer managed will have an aligned Service Account Manager (SAM) . This means that APEX Cloud Services and APEX Custom Solutions will be managed by a ProSupport Plus- aligned Service Account Manager , driving success as a trusted advisor to customers.
The CSM has a unique and primary role in the delivery of APEX services. They are involved from the beginning of the service lifecycle and become engaged when the deployment of infrastructure services is 90% complete.
Its objectives are to ensure and deliver value to the client and value in this sense means that from day 14 of the implementation of the Infrastructure Services the client begins to obtain a tangible and measurable value from its solution.
Historically, customers have been challenged with over- or under-provisioning capacity, constrained by budgets, unpredictable growth and limited human resources. IT has become extremely complex, with businesses finding themselves managing disparate business systems, slowed by slow deployments and saddled with large capital outlays before they even begin to realize any value from their investment.
We are in the midst of a wave that is revolutionizing the consumer , commercial and business markets, and this wave is that of the subscription model or, better formulated, the tsunami.
Subscription-based “As-a-Service” models are a double-edged sword for many vendors how to get uk number for whatsapp as they place control exactly where it should be – with the client. Historically, projects were considered finished once the vendor received payment and signed the contract. In the subscription-based model, this is where the real work begins, as if the client doesn’t “feel” the value of their investment, they are not stuck with it and will go elsewhere at the first opportunity.
This has made the adage “The customer is king” gain even more weight, as it really is. If providers fail to deliver on their promises, the customer is not hampered or locked into long contracts and simply subscribes to another service.
This has given rise to the relatively new job title of customer success manager (CSM), whose primary goal is to ensure that the customer obtains and achieves all the goals and success they expected when they signed up for the product and continues to do so throughout the product lifecycle.
The 3 pillars on which APEX is based
Simplicity : Take advantage of technology that operates but is managed for you.
Agility : Align technology with business needs, scale quickly with greater flexibility
Control: Minimize risk and maximize resources to run your business on your terms
APEX services and solutions offer simplicity, agility and control
Current, planned APEX services will be delivered in 2 tiers encompassing As-a-Service offerings but will also include our enterprise-grade support contract coverage embodied in the Enterprise ProSupport suite of services for customers with an existing Dell Technologies infrastructure install base.
The Customer Success Manager will manage all “As-a-Service” and subscription-based offerings, in this case APEX infrastructure services.
This means that all APEX offerings managed by Dell Technologies will have an aligned Customer Success Manager. All offerings that are customer managed will have an aligned Service Account Manager (SAM) . This means that APEX Cloud Services and APEX Custom Solutions will be managed by a ProSupport Plus- aligned Service Account Manager , driving success as a trusted advisor to customers.
The CSM has a unique and primary role in the delivery of APEX services. They are involved from the beginning of the service lifecycle and become engaged when the deployment of infrastructure services is 90% complete.
Its objectives are to ensure and deliver value to the client and value in this sense means that from day 14 of the implementation of the Infrastructure Services the client begins to obtain a tangible and measurable value from its solution.