THE IMPORTANCE OF GOOD SERVICE
Posted: Mon Dec 23, 2024 5:51 am
Good customer service is essential. Companies are increasingly having to train their employees to provide good customer service. There are still many companies that do not value this process enough, but in a market where products are increasingly similar and prices are practically the same, it is good customer service that can make all the difference.
If you are not seeing results, it is important to evaluate your buy singapore email list customer service performance and, if this is the problem, resolve it as soon as possible. Remember, as mentioned at the beginning, customers are much more demanding and require excellent service.
Check out the top 5 tips for investing in good customer service (infomoney):
1. Being quick and helpful with the customer is a must to win over the consumer. The professional must be trained to treat each customer as “his/her own customer”.
2. Avoid leaving the customer waiting. If you notice that it will take a while, stop what you were doing for a moment to provide feedback on the delay.
3. Be ethical, honest and sincere with all types of customers and earn their trust forever.
4. Only promise deadlines, schedules and others if you can actually deliver.
5. Always follow up, call to see if everything was okay and evaluate the service and satisfaction.
Below is a video from Porta dos Fundos with Fábio Porchat mocking TIM's customer service. The video is incredible and really conveys the experience we have had with certain customer service providers. Imagine a company of this size still having the image of having terrible customer service. Bad, right?
If you are not seeing results, it is important to evaluate your buy singapore email list customer service performance and, if this is the problem, resolve it as soon as possible. Remember, as mentioned at the beginning, customers are much more demanding and require excellent service.
Check out the top 5 tips for investing in good customer service (infomoney):
1. Being quick and helpful with the customer is a must to win over the consumer. The professional must be trained to treat each customer as “his/her own customer”.
2. Avoid leaving the customer waiting. If you notice that it will take a while, stop what you were doing for a moment to provide feedback on the delay.
3. Be ethical, honest and sincere with all types of customers and earn their trust forever.
4. Only promise deadlines, schedules and others if you can actually deliver.
5. Always follow up, call to see if everything was okay and evaluate the service and satisfaction.
Below is a video from Porta dos Fundos with Fábio Porchat mocking TIM's customer service. The video is incredible and really conveys the experience we have had with certain customer service providers. Imagine a company of this size still having the image of having terrible customer service. Bad, right?