The debate about productivity during quarantine is still going strong. When it comes to AI, companies that invest in technology tend to have more productive teams, since employees don't need to spend much of their time on robotic and repetitive activities. Therefore, with Artificial Intelligence software playing this role, the focus can be turned to more promising demands.
In general, artificial intelligence is an important pillar in the construction of a company's marketing strategy. Through the cross-referencing and analysis of data, valuable insights are offered and the entire process of germany business mailing list prospecting for customer loyalty becomes more assertive. In an increasingly competitive market, it is essential to seek as much data as possible about the public in order to think of more assertive solutions.
Improved service
Through process automation, the time spent solving customer problems is reduced. Through solutions such as ChatBots , it is possible to offer functional service 7 days a week, 24 hours a day. Unlike traditional chatbots, where bots are limited to providing answers based on a previously prepared grid, solutions that use AI can offer more assertive answers and solutions to customers, through the analysis of the data and information sent.
"Integrated and OmniChannel Service
Digital channels are increasingly present in the relationship between customers and companies. Applications such as WhatsApp and Messenger already offer this type of service, in addition to new features, such as payment via WhatsApp, which is already in the testing phase. With customers increasingly connected, it is important for companies to be present on these channels, offering users the freedom to choose where they want to be served at any given time. However, OmniChannel goes beyond that. In addition to offering this Multichannel, the goal of this strategy is to effectively integrate all of these channels. In this way, when starting a process via WhatsApp, for example, it is possible to resume it on another channel, without losing the information collected up to that moment. With the solutions offered by Artificial Intelligence, the software identifies all of the information collected in order to continue the process. This makes the process of hiring, purchasing or canceling services, for example, much more dynamic and easier.