Establish feedback
Very often, the feedback that the interlocutor expects is replaced by the “silent ear” technique: they pretend that they did not hear the statement, question, etc. This technique can be considered destructive, but impressionable and emotional people should know and use it. By ignoring toxic statements, unethical questions and outbursts of aggression from colleagues or a manager, you not only save your nerves, but also control the situation better.
Getting into someone else's skin
Some sales representatives overseas chinese in australia data dream of sending their bosses, accountants, secretaries "into the field" for at least a day, so that, having experienced all the difficulties, they change their behavior. There is a rational grain in this. There is a completely traditional format for getting acquainted with the work of other departments: round tables. Such events not only improve the exchange of information between the company's departments, but also strengthen the corporate culture, unite the team. However, you can go further, which is what some organizations do.
You can "try on" the role of colleagues from another department in a safe game format - at trainings. For example, advertising specialists form a team of production workers, accountants - sales people, etc. Or you can ask a manager to describe a situation from the buyer's point of view, and a marketer, for example, to sell a product to a visitor to a sales floor. There are real cases when such a working day in a non-standard role forced employees to abandon all familiar concepts and templates, after which the business went uphill.
Potential problems in business communications
Communication skills (at a professional level) are included in the list of mandatory competencies in modern management. The commercial success of the intellectual products developed by the company depends on how well a manager can build contacts. When managers and those employees who manage people do not have such skills, the organization will certainly have problems. Let's find out what:
There is too much communication
This is a typical bottleneck in internal business communications in companies: contacts are often excessive – phone and video calls, meetings are held every day, and that’s not counting the constant correspondence. No need to call meetings just to chat! The time spent on conversations and meetings would be better spent on independent work, filling out reports, interactive interaction via digital systems, etc. We need to do more, not talk!
The conversation is too long
In large organizations and commercial firms, a standard communication cycle, or calendar slot, takes an hour. Managers' schedules are sometimes so full of such slots that there is no time to take a breather and go have lunch! With the transition of communication online, this problem in the field of business communications has only worsened: now calls and conferences follow one another, because you don't even need to run from one office to another.