Good customer service is one of the most important factors in gaining your customers' trust, so you need to make sure your interactions with them are always productive.
Transparency, for example, is essential for effective communication . Given that 48% of customers report greater difficulty in differentiating between AI and humans, 75% of organizations believe that being transparent in this regard has become a key element in order not to lose them.
If you are interested in learning about japan telegram other characteristics of successful interactions and why adopting them is important to improve your relationship with your employees and consumers, keep reading.
In this post you will see how to apply effective communication techniques to improve your relationship with your clients and your sales results.
Summary
Effective communication is characterized by the fluid exchange of messages. Mutual understanding is one of its essential elements.
Depending on the transmission channels, the structure and the direction of the message, different types of communication are identified. Some of them are: oral, written, visual, corporal, formal and informal, vertical and horizontal.
To be a good communicator it is important to: clarify the intention of the message, be precise in the choice of words, know the interlocutor, listen actively and show empathy.
There are new technologies that help transmit and personalize messages through the most appropriate channels for each client.