What are we talking about? The rules of business correspondence concern the structure, design, tone of the letter, as well as additional materials included in the attachment. They regulate paper and electronic correspondence, as well as communication in messengers.
What to pay attention to? Universal rules require writing politely, indicating the subject, dividing the text into paragraphs and checking it before sending to avoid mistakes. Special requirements apply to correspondence with foreign recipients.
In this article:
Types of business correspondence
Technical requirements argentina phone data for business correspondence
Basic rules of corporate business correspondence
The nuances of writing a paper business letter
Examples of writing business letters
Rules for business correspondence in instant messengers
Rules of business correspondence in English
Mistakes in business correspondence
Business Correspondence Assessment Test
Frequently asked questions about business correspondence rules
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Types of business correspondence
Business correspondence is, first and foremost, a way of communicating with clients, partners, colleagues, and employees. And business correspondence is a skill that is worth mastering if you have the desire and intention to move up the career ladder.
Types of business correspondence
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Before discussing the rules of business correspondence, it is necessary to consider the characteristics and classifications of this type of correspondence. Different typologies can be distinguished:
Sign of business correspondence Classification Features
Territorial International letters and correspondence within the country.
Thematic Business correspondence is usually divided into informational and administrative.
Sender and recipient status The addressee and the sender may be both individuals and legal entities.
Scope of application This could be personal correspondence, as well as managerial, commercial and industrial.
Role in information exchange This could be an appeal (the so-called initiative letter) or a response to an appeal.
Hierarchy Letters may come from different departments of the same agency, as well as from higher and subordinate structures. In addition, this may be correspondence from a third-party organization.
The nature of the impact on the addressee Business and etiquette correspondence.
Delivery method E-mail, postal service, courier delivery, fax, teletype.
Another classification of business correspondence is by purpose. There are six types of letters:
Type of correspondence Peculiarities Example
Information letter The goal is to communicate some official data. Explanations of the provisions of legislative acts, recommendations for their practical application.
Invitation Contains an announcement of the upcoming event, as well as the necessary information for participation. Invitation to a press conference.
Letter-message Contains important, relevant and interesting data. Notifications about temporary suspension of the company's activities, invitation to interview, satisfaction of requirements.
Reminder letter Contains repetition of already known information. Reminder about contract expiration, upcoming payment.
Etiquette letter Contains an appeal on some calendar or personal occasion. Letter of thanks, greeting card, letter of condolence.
Advertising letter Contains information about a product, good or service. Information about new products in the product line, a new tariff from an operator or a banking product.
In addition, business correspondence may contain demands, claims and requests.