For a channel in a popular messenger, we created another chatbot with a similar scenario. Then we activated the Contact Center option in our client’s personal account, connecting to it a PBX scenario associated with a contact number for calling about an event, and chatbots for a widget on the website and a messenger. Thus, operators were given the opportunity to track requests in text channels, connect to client dialogues with the chatbot, and, if necessary, make calls directly from the Contact Center interface. Initially, it was planned to use the Speech Analytics function to save and analyze transcribed conversation records directly in the Contact Center interface, for which purpose the PBX scenario was added there. Subsequently, the customer decided to reduce costs, and the Speech Analytics function was not activated.
Results As the customer wanted, we managed iraq telegram data to prepare and launch a comprehensive solution for organizing a contact center within one working week. Operators could see all text dialogues in a single interface, which allowed them to promptly answer questions and promptly connect to customer dialogues with the chatbot to maintain service quality. , the progressive calling function helped to significantly reduce the operators' downtime due to waiting for the client's response, so the task was completed as quickly as possible. After the event, data on users who clicked on the landing page and interacted in the widget was analyzed to optimize subsequent advertising campaigns.The main reasons why global supermarket retail chains are trying to implement chatbots into their marketing strategy are to improve the quality of service and enrich the customer experience with positive emotions.
Improving customer service with the help of smart assistants has already been appreciated by many FMCG retailers in our country: now you won’t surprise anyone with a bot that accepts orders, offers discount coupons or issues gift cards. The use of chatbots to evoke positive emotions in customers rarely goes beyond sending out entertaining content, especially if the company is not ready to introduce new formats of interaction with the audience. We'll tell you how the creation of an AI-based culinary chatbot helped a supermarket chain improve communication with customers through a mobile app and make the customer experience more positive. Features of the MCN Telecom client We were approached by a regional chain of grocery stores that launched its mobile application.