You probably said “Of course,” but when you dig deeper, is your product easy to use? Are you listening to your customers? Like, actually making changes based on the feedback you receive? That feedback might not be in a survey. But website behavior doesn’t lie. If they click once and then exit, then they didn’t like your page. If they read a headline and don’t keep scrolling, then your blog post wasn’t engaging enough.
You can’t keep customers that don’t care about what you have to say. Focus on customer retention — and providing them with great customer experience — by using CRM to send follow-up blog posts, help el salvador business email database articles, and more based on where they’re browsing. Or, y’know, just ask them for feedback - did they find what they were looking for? You’d be surprised how much you can learn about your customers just by asking.
But it happens to all of us. The question is, what are you gonna do about it? Imported lists can help. Uploading a list of closed/lost sales opportunities or a list of your churned accounts. You can set up notifications so that you’ll know if they come back to your site in the future so a member of your sales team can re-engage them, or you can trigger a winback campaign.