Live chat software is often used to replicate the in-store customer experience online. The problem is, if you’re a startup or a small team like Anymail finder, you don’t have the bandwidth to handle multiple complex requests at once. This hurts the customer experience and ultimately leads to lost revenue. That’s why SaaS companies from startups to industry leaders like Salesforce, Drift, and Segment are using AI chatbots for rating, support, and lead generation. 3. Hack SaaS review sites to expand your reach Did you know that buyers are more likely to engage with vendors early in their buying journey? 71% admitted to accepting contact requests from potential vendors during the research phase.
Considering that 92% of B2B buyers also use online reviews to turkey business email databasedecide on a purchase, the reach on review sites can’t be ignored. This means you can show your product to buyers right when they’re searching for the solutions you offer. Building a presence on review sites can be a lengthy process. To speed things up, follow the 3 tips Cloudapp used to grow from zero to 275 reviews in 6 months and land on the G2 list of top 100 software companies. Start by reaching out to people who: Are active users of your product (who spend a lot of time or money).
Give yourself an NPS score of 8 or higher. Rate you on Google or other sites, including your own. 4. Build high-value relationships with social selling According to LinkedIn research, 78% of social sellers outsell their peers. They are also more likely to land sales opportunities and hit quota. But what exactly is social selling for B2B SaaS companies? The B2B Buyer’s Journey Social selling is like account-based marketing “lite.” You still: Research and reach out to prospects.