Insight: Group sentiment analysis reveals recurring negative feedback about "product X's onboarding process."
Action:
Create a specific bot flow for "Product X Onboarding Help" and actively promote it in the group.
Send a proactive message via the bot to users who have recently purchased Product X (if integrated with sales data), offering quick tips or direct support.
Tactic 4: Gamification & Recognition for High Engagers
Insight: Combot data shows User A is consistently a "Top Contributor" in the group, sending the most messages.
Action:
Publicly recognize User A in the group (e.g., "Shoutout to [User A] for their amazing contributions this week!").
Offer exclusive access or perks (e.g., early access spain telegram mobile phone number list to new features, a special discount, moderator status, invitation to a private VIP channel) to your top N% of most active users.
Use leaderboards (if supported by your bot/platform) to foster friendly competition.
Benefit: Reinforces positive behavior, incentivizes continued engagement, and transforms active users into loyal advocates.
Tactic 5: Personalized Content & Offers (Deeper Dive)
Insight: Bot data tags a user as interest:Vegan_Recipes and downloaded:Plant-Based_Meal_Prep_Guide.
Action:
Send a private bot message with a new, exclusive vegan recipe not available elsewhere.
Offer a discount on a new "Vegan Cookware" product line.
Invite them to a specific "Vegan Cooking Tips" sub-group if you have one.
Benefit: Keeps the user engaged by consistently delivering highly relevant value.
Tactic 6: Exit Surveys & Feedback (Learning from Churn)
Insight: A user unsubscribes from your channel or leaves your group.
Action: (If technically feasible and ethically permissible, e.g., if they were interacting with a bot before leaving): Trigger a very brief, anonymous exit survey via the bot asking for their reason for leaving.
Benefit: Gather crucial qualitative data to understand churn reasons and prevent future departures.
Phase 4: Ethical Considerations & Best Practices