Nowadays, more patients have more choices in where they seek care and how they interact with their healthcare providers. Great customer service can lead to major improvements in the health care system. Customer service is not an “extra”— it Healthcare organisation strategies should transform customer strategies and systems to customer engagement. The one is more focused on the conversation that is going on between organisation and customer and the collaborative models that cutting edge companies are carrying out for customer engagement. Proactive strategies will improve customer services. And great customer support will increase loyalty, revenue, brand recognition, and business opportunity.
E- health services will eventually make an finland dial code organisation more efficient and effective in managing its resources hence leading to greater productivity. Electronic records make it easier to schedule appointments for patients, keep track of follow-ups, and ensure patients’ general practitioners are informed of the results of their referrals. In addition, the majority of people would prefer to view and deal with their own health record online. Viewing medical record online is also features that will encourage patients to be proactive with health promotion, boost healthcare awareness, and self-managed healthcare.
In terms of health systems, healthcare organisation must respond demands of patients towards e-health services such as make online appointment, give online access to their medical records, view medical payment online (if necessary), and give them empowerment with whom they want to share their medical records. Last but not least, an education system that affects health literacy, health literacy program should accommodate all level of education and ages appropriately based on their knowledge level and interest, availability of Internet access to all targeted audience, and ability to use ICT in dealing with online health education.