Both share new special capabilities of social media and social networks that provide powerful new approaches to surpass traditional CRM. Greenberg (2009) defined Social CRM as a philosophy and a business strategy, supported by a technology platform, business rules, processes, and social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted and transparent business environment. It’s the company’s response to the customer’s ownership of the conversation. Described the fundamental changes that Social CRM is introducing to the current, traditional CRM in term of landscape.
Risk Management Impact EHR Aged CareHealthcare: CRM 2.0 within E-Health
E-Health shifting from healthcare-institution cantered estonian phone number care to the patient-centred care
The vision of a paperless organisation is delineated as the embodiment of the future health information systems with the hope is that brings an improvement with promise of to be more reliable effective and efficient. The current status of HIS varies among countries with 193 countries being a member of World Health Organisation (WHO) in 2009; 114 of them participated in the global survey on e-health. Most developed countries have fully utilised HIS in their systems as they have the resources, expertise, and capital to implement them while in the developing countries, HIS have not been fully utilised yet.
One such trend in HIS is the slow adoption of e-health systems toward the use of EMR. The systems move patient information from paper to electronic file formats so they can be easily and effectively managed. However, an interesting fact to be noted that the tendency of people to know more and actively participate in the health promotion, prevention, and care together with the rights that will become a standard legislature guide the development of information systems that support these tendencies. Thus, the trend is towards more patients centred or involvement of patients in receiving information, in decision making and in responsibility for their own health.