Survey of decision makers: What does it mean to receive feedback?

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At Dell Technologies, we put customers first in every decision we make. We seek to understand their needs and help them succeed in challenging business environments. We rely on brilliant people, leading technology and shared values ​​to achieve trust, collaboration and progress to give our customers a competitive advantage in the marketplace.

We believe that innovation and continuous improvement in line with market requirements are the key to any organization's success. But how do we ensure that we make the right decisions and continue to improve for the benefit of our customers? The most effective way is to get feedback from customers.

At Dell Technologies, we listen to our customers and conduct regular surveys how to get uae number for whatsapp measure customer satisfaction and evaluate the performance of our organization. We use the information collected to solve specific problems and to improve or develop the business and make informed strategic decisions.

We are aware that our customers have received email requests that may have ended up in their spam folder or been blocked by their computer filters. Please check your spam folders to see if you have missed any correspondence from us.

On June 6, 2023, eligible ProSupport Plus (PSP) and Personal Support Services (PSS) customers will receive an email invitation to participate in our Decision Maker Survey. The survey will run until June 23, 2023. It will be a great opportunity to evaluate the results of activities conducted by your Service Account Manager (SAM), Technical Account Manager for Infrastructure Guidance (TAM-IG), and Technical Account Manager Optimize (TAM Optimize).

The survey focuses on three areas: SAM/TAM-IG/Optimize TAM as a valued trusted advisor, level of engagement, and value of services.

A valued trusted advisor understands the client’s business, cares about their interests, and offers solutions and recommendations to optimize the performance and stability of their business environment. They keep their clients connected, informed, educated, and secure, enabling their business to achieve excellence and financial success. This is how we add value to our clients and partners.

We want to make sure our customers receive all of this on a regular basis. Having the right contact, understanding customers’ needs and explaining to them what they can expect from their SAM, or TAM-IG and Optimize TAM is key.

Our customers have direct access to our extensive portfolio of services and technical account management. We offer a central point of contact for service-related issues, escalation management, customized service reporting, regular meetings and communications, system health recommendations for Bios, FW, drivers and code updates, tool adoption assistance, and much more. We want to know what services our customers and partners find useful.